Job Description

Description

Design, Develop, and Implement: Build and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, SAM, HRSD, and other enterprise workflows. Develop and maintain integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and Integration Hub.

CMDB & CSDM Management: Implement and maintain a healthy and accurate CMDB following CSDM principles. Design and maintain data models and relationships between Configuration Items (CIs) to support IT operations and business services.

Automation & Optimization: Develop automation solutions leveraging Flow Designer, Orchestration, and custom scripting to streamline IT and business processes. Enhance platform performance, availability, and reliability through proactive maintenance and optimization.

Governance & Best Practices: Adhere to ServiceNow development best practices, including code reviews, reusability, documentation, and compliance with organizational standards. Maintain platform integrity during upgrades, patches, and deployments.

Testing & Troubleshooting: Conduct unit testing, debugging, and issue resolution throughout the development lifecycle. Troubleshoot and enhance existing ServiceNow solutions to meet evolving business needs.

Collaboration & Delivery: Work with stakeholders, business analysts, and architects to translate requirements into scalable technical solutions. Participate in Agile/Scrum ceremonies and contribute to sprint planning, estimation, and retrospectives.

Continuous Improvement: Research and implement emerging ServiceNow capabilities and technologies (e.g., Predictive Intelligence, Virtual Agent, and Performance Analytics). Stay current with ServiceNow releases and evaluate new features for adoption.

Qualifications

Qualifications


Education:


Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field. Equivalent experience may be considered.
Experience:


Minimum of 2 years of hands-on ServiceNow development and configuration experience.

Proven expertise in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CSDM, and CMDB.

Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations.

Familiarity with ServiceNow data structures, update sets, ACLs, and business rules.

Preferred Certifications:


ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

One or more Implementation Specialist Certifications (ITSM, ITOM, SAM, HRSD, etc.)

Skills:


Strong problem-solving and analytical thinking.

Excellent written and verbal communication skills.

Ability to work collaboratively in cross-functional and Agile environments.

High attention to detail with a focus on quality, efficiency, and continuous improvement.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Job

Information Technology

Primary Location

India-Karnataka-Bengaluru

Schedule:

Full-time

Travel:

No

Req ID:

254852

Job Hire Type

Experienced Not Applicable #BMI N/A