Job Description

Req ID: 342165
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Developer to join our team in Bangalore, Karn?taka (IN-KA), India (IN).
Job Title: ServiceNow Developer
Job Summary
We are seeking a skilled and proactive ServiceNow Developer to join our IT team. The ideal candidate will have hands-on experience across multiple ServiceNow modules including ITSM, ITOM, CSM, ESM, GSM, and SecOps, (atleast exposure to 2-3 skillsets)and will be responsible for designing, developing, and implementing scalable solutions on the ServiceNow platform.
Key Responsibilities:

• implementation of ServiceNow CMDB and ITSM modules.
• Gather and analyze business and technical requirements in collaboration with key stakeholders.
• Design and configure ServiceNow ITSM modules including:

o Incident Management
o Problem Management
o Change Management
o Request Fulfillment
o Knowledge Management

• Utilize infrastructure knowledge to optimize Discovery configurations and troubleshooting connectivity issues
• Develop and customize ServiceNow applications, workflows, and modules.
• Implement and optimize ITSM processes (Incident, Problem, Change, Knowledge).
• Configure and deploy ITOM components like Discovery, Event Management, and CMDB.
• Build and maintain CSM workflows for customer-facing services.
• Design and support ESM and GSM solutions to streamline enterprise-wide service delivery.
• Integrate and manage SecOps modules for vulnerability response and security incident management.
• Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
• Ensure platform upgrades and patching are executed smoothly with minimal disruption.
• Maintain technical documentation and support knowledge transfer across teams.
• Adhere to security and compliance standards in all ServiceNow configurations.
• Demonstrate expert-level understanding of infrastructure components and security measures, including servers, networks, storage, firewalls, virtualization technologies, and cloud environments
• Collaborate with infrastructure teams to ensure proper access and permissions for Discovery (firewall/permissions)
• Communicate effectively with stakeholders to gather requirements and provide updates on CMDB initiatives
• Understanding ServiceNow Discovery and credential management
• Understanding Service portfolio management and mapping on ServiceNow.
• Experience in setting up ITSM to ensure CMDB data supports efficient service delivery related to infrastructure
• Define and document CMDB data models, ownership, and governance processes.
• Integrate ServiceNow with infrastructure monitoring, discovery tools, and third-party platforms (e.g., SCCM, SolarWinds, AWS, Azure).
• Establish and enforce best practices for ITIL-based processes and CMDB hygiene.
• Develop and execute test plans, user training, and change management strategies.
• Provide post-implementation support and continuous improvements to ServiceNow platform.
• Collaborate with IT, security, and business teams to ensure alignment with organizational goals.

Required Skills and Experience:

• 5+ years of experience with ServiceNow platform
• Experience with IntegrationHub and third-party integrations.
• Exposure to Service Portal development and UI customization.
• Knowledge of ITIL framework and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proven experience in greenfield or large-scale ServiceNow environment
• Deep understanding of ITIL processes and how they align with ServiceNow.
• Strong hands-on skills in configuring ServiceNow modules and workflows.
• Experience with CMDB Discovery, Service Mapping, and CI lifecycle management.
• Familiarity with integrations using REST/SOAP APIs, MID Servers, and data imports.
• Strong analytical, documentation, and project management skills.
• ServiceNow Certified System Administrator (CSA) - Required.
• ServiceNow Certified Implementation Specialist (ITSM or CMDB) - Preferred.
• ITIL Foundation Certification - Preferred.

Nice to Have:

• Experience in regulated environments (e.g., healthcare, finance, government).
• Exposure to agile project methodologies.
• Knowledge of ServiceNow HAM/SAM, SecOps, or GRC modules.

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .

Skills Required