Job Description

This role involves analyzing, troubleshooting, and resolving incidents related to proprietary and off-the-shelf applications. Responsibilities include determining root causes, deploying fixes, and coordinating with teams for corrective actions or workarounds. The position requires monitoring system health, performing audits, and executing scheduled maintenance tasks. Adherence to ITIL guidelines for Incident, Problem, and Change Management is mandatory. The candidate will manage calls effectively, document work per standards, and drive high-priority incidents to closure. Strong analytical skills, problem-solving ability, and effective communication with technical and non-technical audiences are essential. Must have at least 3 years of hands-on development experience in ServiceNow CMDB and Discovery modules, including JavaScript scripting. Expertise in ServiceNow components like forms, workflows, UI policies, integrations (REST, SOAP), and ITSM processes is required. Additional responsibilities include guiding junior analysts, driving process improvements, and ensuring SLA compliance. The role demands flexibility for production support, strong interpersonal skills, and a degree in Computer Science with ITIL certification preferred.

Location

Bengaluru

Job Function

TECHNOLOGY

Role

Developer

Job Id

385276

Desired Skills

ServiceNow | CMDB
Desired Candidate Profile

Qualifications

: BACHELOR OF ENGINEERING