Job Description

Hello Everyone. We are looking for ServiceNow CMDB Analyst on an urgent basis with a minimum of 3+ years of experience for Mumbai (Work From Office) location. Interested candidates may drop their resumes at careers@rpersonify.com

ServiceNow CMDB Analyst JD Lots of opportunities to learn and grow as part of an evolving team at the forefront of service management transformation at a multinational specialty pharmaceutical company. We are looking for someone ready to jump right in and make meaningful impact. If you have a passion for learning, and for leveraging cutting edge technology and advanced processes in ServiceNow then this role is for you. What you will do in this role: Responsible for the execution and continuous improvement of the IT Configuration framework including governance and control standards, process, and procedures. Manage ServiceNow Discovery/ETL jobs, Application service models, define and monitor CI data health reports dashboards. Build CMDB data integrations and automated orchestration workflows. Work with application and data owners towards data standardization and common data model. Maintain, and ensure adherence with CMDB technical design standards. Communicate effectively with business stakeholders and technical team members. Effectively support other ITSM processes such as Incident, Change and Asset Mgmt. to consistently align to CMDB process and data requirements. Understand existing application functionality, including business process objective, business goals and user scenario. Document and create solution design and deployment documents. Proven ability in data analysis and design techniques, including accessing external data repositories, data drift reporting, quantitative methods, data reconciliation. To be successful in this role you must have: 4+ years verifiable working experience with designing / developing technical solutions for ServiceNow CMDB and Discovery. Experience with core ServiceNow applications and related modules, including REST APIs and integrations. Experience in Agile SCRUM methodology and delivery. Web developer and familiarity with scripting languages including JavaScript, JQuery, HTML and CSS. ServiceNow certifications required - System Administrator and Implementation Specialist - Service Mapping. Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification. Ability to work in a team environment, prioritizing deliverables in changing landscape. Bachelor\'s Degree or an equivalent combination of education and relevant experience.

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