Job Description

Position : ServiceNow Business Analyst

Required Experience: 4 - 8 Years

Skills: BSA , ServiceNow

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The ServiceNow Business Systems Analyst (BSA) will play a key role in gathering, analyzing, and translating business requirements into functional specifications for multiple ServiceNow workstreams -- including ITSM migration,
SAM SaaS License Management, and HRSD module implementation. The ideal candidate will have a strong understanding of ServiceNow capabilities, hands-on experience with ITSM processes, and the ability to collaborate with cross-functional teams to ensure timely
and quality delivery.

Key Responsibilities

Collaborate with business stakeholders and technical teams to

gather, document, and validate requirements

for ServiceNow implementations and migrations.
Translate business requirements into

functional stories and acceptance criteria

for developers within Agile/Scrum environments.
Support

migration activities

from legacy instances -- focusing on

Service Catalogs, CMDB, and Inbound Actions

under the ITSM scope.
Partner with architects and developers in the

SAM SaaS License Management

workstream to define requirements, validate workflows, and support license management configurations.
Work closely with HR and IT teams to support

migration of existing custom-built HR service catalogs

into the HRSD module.
Conduct

UAT planning and execution

, ensuring that functional requirements are met.
Act as a liaison between technical and functional teams, ensuring clarity and traceability throughout the delivery lifecycle.
Prepare and maintain

process documentation

, configuration guides, and functional specifications.
Support the

Project Manager

with planning, sprint reviews, and progress tracking.
Optionally serve as

Scrum Master

for HR Migration workstream -- facilitating stand-ups, backlog grooming, and sprint ceremonies.

Required Skills and Experience

3-7 years

of experience as a Business Systems Analyst or Functional Consultant on

ServiceNow

platform projects.
Solid understanding of

ServiceNow ITSM

modules (especially Service Catalog, CMDB, and Incident/Change/Request Management).
Exposure to

HRSD

and/or

SAM (Software Asset Management)

modules is highly desirable.
Experience in

requirements elicitation, process mapping, and documentation

using tools like Jira, Confluence, or equivalent.
Strong knowledge of

Agile/Scrum

methodologies.
Excellent communication, stakeholder management, and analytical skills.
Ability to work in fast-paced environments with tight delivery timelines.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

or

Certified Implementation Specialist (CIS)

in ITSM/HR/SAM.
Familiarity with

ServiceNow migration projects

(legacy to new instance).
Experience working alongside

developers, architects, and PMs

on large-scale ServiceNow programs.

ITIL Foundation certification

preferred.

Job Type: Full-time

Application Question(s):

Must Have a Skill :BSA , ServiceNow
Experience:

servicenow business analyst: 5 years (Required)
Work Location: Remote