Job Description

ServiceNow senior Business consultant Attend meetings workshops with ServiceNow customers to clearly understand overall requirements and evaluate technical feasibility and effort estimates for all ServiceNow modules Incident Problem Change Catalog Items System Integrations Custom Plug ins Platform architecture performance analytics etc Convert valid feasible technical requirements into refined low level design to code ensuring that the design standards are not compromised Provide daily updates in Scrum Stand up sessions Work with suppliers to ensure they are adhering to our design and change guidelines Keep evaluating new features functionalities of ServiceNow and work with Platform owner to incorporate them on our platform Skills Minimum 5 years service now experience supporting the implementation administration configuration of the ServiceNow tool. Administration of a ServiceNow instance including the delegation of groups workflows business rules UI actions UI policies ACLs dictionary catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include debugging and developing scripting in ServiceNow tool configuration design work technical configuration & deployment Specifically candidates shall possess the skill to develop on the ServiceNow platform including the modification of the core applications such as Incident Problem Change Service Catalog and ESM applications as well. Good communication skills Understanding of ITIL frameworks Collect review analyze and manage business, user, and system requirements from Aon stakeholders to create clear concise and correct user stories Bridge the gap between business and technology ensuring common understanding and alignment of business technology including functional for business needs and non functional requirements quality attributes scalability interfaces constraints etc Convey business requirements and design concepts with models such as gap analysis use cases prototypes etc as appropriate. Create refine and maintain functional requirements user stories use cases and associated work youare doing process flows test cases etc to meet development and stakeholder needs Enhance initial demand requests add required collaborators prioritize and approve demands in collaboration with stakeholders Work closely with the developer to assess the effort required and categorize prioritize the demand accordingly Ensure solution design for requests is aligned with platform des.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.