Job Description

Title: ServiceNow ATF Junior Developer


We are seeking a skilled ServiceNow ATF Junior Developer with expertise in designing, developing, and executing automated test cases using the Automated Test Framework ATF for the Customer Service Management CSM module. The role involves ensuring quality delivery, accelerating regression testing, and improving overall test coverage within the ServiceNow platform.


The ideal candidate should have 1to2 years of ServiceNow development or QA experience, with at least 1 years handson in ATF.


Key Responsibilities:


Design, build, and maintain automated test cases for CSM module workflows, forms, and integrations.


Develop reusable and modular ATF test steps and suites to cover endtoend scenarios case lifecycle, accountcontact management, entitlements, SLAs, knowledge, and portals.


Implement datadriven testing strategies for complex CSM use cases.


Test Execution & Reporting


Execute automated test suites across subproduction environments.


Monitor test results, analyze failures, and troubleshoot issues.


Provide detailed reporting on test coverage, passfail status, and defect tracking.


Work closely with CSM developers, QA, and business analysts to translate business requirements into automated test cases.


Collaborate with functional testers to balance manual and automated testing efforts.


Participate in sprint planning and contribute to CICD pipelines by integrating ATF tests.


Governance & Best Practices


Maintain ATF libraries and enforce reusability standards.


Define and implement test data management strategies within ATF for CSM testing.


Drive automation maturity and adopt ServiceNow best practices for ATF.


Required Skills:


Strong knowledge of the Customer Service Management CSM module: case management, entitlements, service contracts, SLAs, knowledge management, and customer portals.


Experience automating workflows in related modules Knowledge, CTI, Agent Workspace, Virtual Agent is a plus.


Proficiency in ServiceNow ATF scripting JavaScript, custom test steps.


Strong understanding of ServiceNow forms, UI actions, clientserver scripts, and flows to validate test scenarios.


Familiarity with ServiceNow upgrade testing and regression automation.


Experience integrating ATF with CICD pipelines Jenkins, GitHub Actions, or Azure DevOps.


Solid understanding of software testing methodologies unit, regression, UAT, smoke testing.


Experience in test case design and defect management.


Exposure to ServiceNow subproduction environments DEV, QA, UAT.


Strong analytical and problemsolving skills.


Ability to work collaboratively with crossfunctional teams.


Excellent communication and documentation skills


Certifications & Preferred


ServiceNow Certified System Administrator CSA.


ServiceNow Certified Application Developer CAD.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.