, including architecture, design, and development.
Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations.
Technical Skills
Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations.
Deep understanding of CMDB architecture, CSDM framework and related processes.
Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus.
Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework.
Soft Skills
Excellent communication, presentation, and documentation skills.
Ability to work collaboratively within agile teams.
Strong problem-solving skills and attention to detail.
Certifications (Good to Have)
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD
Certified Technical Architect (CTA)
* Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL)
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