Job Description

Princeton | Contract

About the Role

We are seeking an experienced

ServiceNow Architect

to lead the end-to-end implementation of ServiceNow from scratch. The ideal candidate will have deep expertise in designing scalable solutions, migrating data from legacy systems, and integrating identity modules while aligning workflows with existing business processes. Experience with other ITSM platforms is a strong plus.

Key Responsibilities

Lead the architecture, design, and implementation of ServiceNow platform from the ground up Plan and execute

data migration

from existing ITSM platforms to ServiceNow Design and configure

identity modules

for secure integrations across enterprise systems Build and optimize

workflows

to match and improve current business processes Collaborate with stakeholders to gather requirements and translate them into technical solutions Ensure the platform is scalable, secure, and aligned with ITIL/ITSM best practices Provide guidance to developers and administrators on ServiceNow best practices Conduct testing, validation, and training to ensure successful adoption

Qualifications

Proven experience as a

ServiceNow Architect

or Senior Consultant, with full lifecycle ServiceNow implementations Strong expertise in

ServiceNow ITSM, workflows, and integrations

Hands-on experience with

data migration

from other ITSM solutions Familiarity with

identity and access management (IAM) modules

Solid understanding of ITIL processes and service management best practices Experience with

similar ITSM platforms

(e.g., BMC Remedy, Cherwell, Freshservice) preferred Excellent communication and stakeholder management skills

Nice to Have

ServiceNow certifications (CSA, CIS, CAD, CTA, or Architect-level) Experience with HRSD, CSM, or ITOM modules * Cloud integration experience (Azure, AWS, GCP)