Job Description

About Us

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That's why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.


Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring--a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.


Our approach to hiring reflects our commitment to

Global Inclusion

. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

ServiceNow Architect

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This individual will lead a team through the planning, requirements gathering, design, implementation, and maintenance of ServiceNow programs to increase business effectiveness, solve problems, and create new opportunities to support business goals. The role involves preparing business strategy materials, presenting to upper management, developing and monitoring policies, procedures, and standards, and working closely with an agile team to ensure incidents and enhancements in the ServiceNow environment meet established standards and guidelines. Operating under general direction, they will provide technical direction to Analysts, Developers, and Configurators, leading implementations across multiple ServiceNow modules (e.g., PPM/SPM, CMDB, CSM, HAM/SAM, APM, HRSD).

Key Responsibilities

Architecture Design & Platform Management

Lead the design, development, and implementation of ServiceNow solutions across multiple modules, ensuring alignment with organizational goals and best practices. Oversee the management and configuration of ServiceNow modules, including PPM/SPM, CMDB, CSM, HAM/SAM, APM, and HRSD.

Project Leadership & Management

Provide leadership for systems projects, challenging obsolete practices, questioning accepted truths, and eliminating non-value-added processes. Control project scope, resources, and quality within budget and schedule to meet objectives, and direct, schedule, coordinate, and evaluate efforts of information systems, user, and vendor personnel. Prepare and conduct project review meetings, including design reviews, project scheduling, system implementation plans, and management presentations. Provide updates to the Change Management team and ensure compliance with systems development methodologies, standards, procedures, and guidelines.

Requirements Gathering & Solution Implementation

Collaborate with business and IT stakeholders to gather and analyze requirements, translating them into technical specifications and solutions. Lead the implementation of ServiceNow solutions, ensuring integration across modules and external systems, and coordinate system tests.

Customization, Configuration & Continuous Improvement

Customize and configure ServiceNow modules to meet organizational needs, including developing custom applications, workflows, and reports. Continuously evaluate and optimize ServiceNow solutions to improve efficiency, user experience, and overall value to the organization. Champion software standards and develop direction for the implementation and maintenance of systems that adhere to industry standards.

Best Practices, Governance & Stakeholder Communication

Establish and enforce best practices for the development and deployment of ServiceNow solutions, including governance, security, and compliance standards. Serve as the primary point of contact between business, IT, and ServiceNow teams, ensuring clear communication and alignment on project goals and timelines. Provide analysis, counsel, and direction to management and personnel to analyze problems, develop solutions, and assure efficient operation of existing systems.

Training, Documentation & Support

Provide training and support to business and IT teams on ServiceNow solutions, and create comprehensive documentation for solutions and processes. Lead troubleshooting efforts for any issues related to ServiceNow modules and provide ongoing support to ensure system stability and performance. Develop system documentation, user procedures, general test plans, and coordinate system tests.

Experience

5 to 10 years

Mandatory Skills

Servicenow Solution Architect

Location

Pune, Maharashtra, India