Job Description

Mumbai (ex Bombay)


ServiceNow Architect



Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Define and implement ServiceNow architecture, ensuring alignment with enterprise standards and best practices. Design scalable and secure solutions across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules. Establish governance frameworks, coding standards, and integration guidelines. Drive platform roadmap and ensure compliance with ServiceNow upgrade cycles. Provide guidance to developers and administrators on complex implementations. Conduct code reviews and ensure adherence to architectural principles. Design and oversee integrations with third-party systems using APIs, MID servers, and web services.

Your Profile

9+ years of IT experience, with at least 5 years in ServiceNow development and architecture. Proven experience in designing and implementing ServiceNow solutions across multiple modules. Expertise in ServiceNow platform architecture, scripting (JavaScript, Glide), and workflow design. Strong knowledge of ServiceNow APIs, integrations, and MID server configurations. Familiarity with ITIL processes and frameworks.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of EUR22.1 billion.

Make it real | www.capgemini.com


Ref. code
341058-en_GB
Posted on
10 Dec 2025
Experience level
Experienced Professionals
Contract type
Permanent
Location
Mumbai (ex Bombay)
Business unit
Cloud Infrastructure Services
Brand
Capgemini
Professional communities
Cloud Infrastructure Management