Job Description

Key Responsibilities:

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Essential skills ServiceNow subject matter expert with 9 hands on experience in ServiceNow applications modules TSM or CSM ITSM TNI or CMDB OMT FSM TSOM or ITOM GRC SecOps working on Functional architecture Data Architecture and Integration architecture Document Architecture Blueprints and Technical design for stakeholder signoff Candidates should know TMF ODA and OpenAPIs OSS capabilities that will be generally used to integrate ServiceNow with rest of OSS BSS landscape Good knowledge of Products Service Catalog PSR hierarchy Inventory and the common design patterns like Catalog Driven Orchestration Closed Loop Assurance Real Time Inventory Network as a Service for Solution design in Service fulfilment Assurance domain Architect and develop innovative solutions in collaboration with a cross functional team including Custom Applications Built On Now for extending Capabilities Experience in implementation and estimation techniques Responding to Request for Information Proposal documents Provide expert level support and technical mentoring to implementation teams Maintain deep comprehensive knowledge of ServiceNow s capabilities performance and constraints Support practice build efforts to include development of practice intellectual property IP Scoping and delivering Proof of Concept Proof of Value engagements with prospects Deep understanding of ServiceNow data model and structures proposing and enforcing coding standards Good experience in Agile way of working Scrum User Story Sprint model JIRA Confluence tools Candidate should possess Good Communication Client interfacing skills

Technical Requirements:

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Primary skills Technology Infra ToolAdministration ITSM ServiceNow

Additional Responsibilities:

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Location Across all Infosys DC Locations

Preferred Skills:

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Technology->Infra_ToolAdministration-ITSM->ServiceNow