Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join Kyndryl as a ServiceNow Architect and take your career to new heights. We are seeking an exceptional individual who thrives in a fast-paced, high-stakes environment, where every deal is an opportunity to make a significant impact.


As a

ServiceNow Architect

is responsible for designing, governing, and ensuring the successful implementation of ServiceNow solutions. Below is a clear breakdown of the

key tasks and responsibilities

, written in a professional and easy-to-understand way.

Core Tasks of a ServiceNow Architect

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1. Solution & Platform Design

Design end-to-end ServiceNow solutions aligned with business requirements Define platform architecture, data models, and integrations Ensure scalability, performance, and security best practices

2. Technical Leadership

Provide technical direction to developers and implementation teams Review and approve design documents and technical solutions Guide complex customizations and advanced configurations

3. Governance & Best Practices

Establish platform standards, design patterns, and coding guidelines Ensure adherence to ServiceNow out-of-the-box (OOB) capabilities Control technical debt and manage platform roadmap

4. Requirement Analysis & Stakeholder Engagement

Work closely with business stakeholders to understand requirements Translate business needs into technical architecture and solutions Participate in workshops, design sessions, and solution reviews

5. Integration & Data Management

Design and oversee integrations (REST, SOAP, MID Server, APIs) Ensure data integrity, CMDB health, and proper data flows Manage identity, access, and security models

6. Platform Modules Expertise

Architect solutions across modules such as:


+ ITSM (Incident, Problem, Change)
+ ITOM (Discovery, Event Management)
+ ITAM / SAM / HAM
+ HRSD
+ CSM
+ SecOps
Recommend appropriate modules and features

7. Performance, Security & Compliance

Ensure platform performance and optimization Define security roles, ACLs, and compliance controls Support audits and risk assessments

8. Upgrade & Release Management

Plan and oversee ServiceNow upgrades Manage impact analysis and regression strategies Guide release planning and deployment processes

9. Documentation & Knowledge Transfer

Create architecture diagrams and technical documentation Support training and knowledge transfer to internal teams Mentor developers and admins

10. Continuous Improvement

Stay current with ServiceNow releases and features Recommend enhancements and innovation opportunities Align platform evolution with business strategy




At Kyndryl, we value effective communication and collaboration skills. When you recognize opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You'll be the go-to person for problem-solving of customers' business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies.




Your Future at Kyndryl


Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Job Qualifications:

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.





15+ years of experience in Architect solutions across ServiceNow modules including:

Required Skills and Experience

+ ITSM, ITOM (Discovery, Event Management)
+ ITAM / SAM / HAM
+ CSM, HRSD, SecOps
Promote out-of-the-box (OOB) capabilities and minimize customizations

Integration & Data Management

Design and oversee integrations using REST, SOAP, APIs, MID Server, and third-party tools Ensure CMDB design, data integrity, and health Define data models and integration strategies

Performance, Security & Compliance

Ensure platform performance optimization and scalability Define security architecture including roles, ACLs, and data protection Support compliance, audit, and risk requirements

Upgrade & Release Management

Lead platform upgrade strategy, impact analysis, and regression testing Oversee release planning and deployment processes.


Skilled in one or more of the following areas: Application Development, Data Platform, Security, Application Integration, Data Engineering, Server Systems, Packaged Application Implementation, Business Analysis, Network Systems, or Storage Systems

Preferred Technical and Professional Experience:

Bachelor's or Master's degree in Computer Science, Information Security, or a related field And/or Master Certified Technical Specialist

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.