Job Description

Lead the architectural design and implementation of a highly customized, automating Claim Intake application for a multi line P&C insurance client with dynamic intake rules and workflows for 11+ claim types.


Navigate and resolve complex interdependencies across intake logic, policy mapping, task routing, and downstream claim ingestion, while aligning with enterprise security, scalability, and compliance standards.


Knowledge of integrated with Insurance Claims and PAS systems such as Arrow, Dragon and IVOS.


Strong technical expertise in ServiceNow, particularly in App Engine and ITSM modules.


Ability to provide hands-on guidance and mentorship to developers, ensuring best practices in coding and platform configuration.


Responsible for overseeing enhancements and new development while ensuring that existing live ServiceNow applications, especially those supporting active claims, remain stable and unaffected.


Graph API integration for email configurations.


Must be capable of managing integrations and solution rollouts, with a clear understanding of dependencies particularly as the initial implementation was done using IVOS and subsequent deployments are planned through Arrow along with multiple integrations

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.