Job Description

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Decouvrez votre prochaine opportunite au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunites innovantes, decouvrez notre culture enrichissante et travaillez avec des equipes talentueuses qui vous poussent a vous developper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnees dotees d'une combinaison unique de competences. Si vous avez les qualites, de la motivation, de l'autonomie ou le leadership pour diriger des equipes, il existe des postes adaptes a vos aspirations et a vos competences d'aujourd'hui et de demain.

Fiche de poste :

ServiceNow Application Developer (HRSD & ITSM)

Job Summary

We are seeking a skilled

ServiceNow Application Developer

with strong expertise in

HR Service Delivery (HRSD)

and

IT Service Management (ITSM)

. In this role, you will design, develop, configure, and enhance ServiceNow applications to support enterprise HR and IT processes. You will work across the full application development lifecycle--requirements gathering, solution design, scripting, configuration, testing, deployment, and ongoing support.

Key Responsibilities

ServiceNow HRSD & ITSM Development

Design and develop solutions across

HRSD

modules including Case Management, Employee Center, HR Services, Lifecycle Events, and Integrations. Build and enhance

ITSM

functionality including Incident, Problem, Change, Request, Knowledge, SLAs, and CMDB workflows. Configure and customize ServiceNow applications using Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, ACLs, and Script Includes.

Platform Development & Configuration

Develop and maintain custom applications, Service Portal widgets, integrations, and automation using JavaScript, GlideScript, and server/client-side scripting. Implement integrations using

REST/SOAP APIs

, IntegrationHub, MID Server, and third-party systems.

Platform Support & Optimization

Support platform upgrades, patching, and regression testing. Monitor system performance and proactively identify improvement opportunities. Maintain documentation including technical designs, configuration guides, and support materials.

Required Qualifications

Bachelor's Degree or international equivalent in Computer Science, Information Systems, or related technical field.

ServiceNow Certified System Administrator (CSA)

- Required.

ServiceNow HRSD or ITSM Implementation Specialist

- Strongly preferred. Strong scripting skills in

JavaScript, GlideScript

, and ServiceNow APIs. Experience configuring workflows, business rules, Flow Designer, and platform automation. Hands-on experience with employee center, HR cases, lifecycle events, SLAs, and ITSM processes. Familiarity with

ITIL

processes and best practices. Experience working in Agile/Scrum development environments.

Type de contrat:

en CDIChez UPS, egalite des chances, traitement equitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attaches.