Job Description

Title: ServiceNow CMDB Administrator / Specialist


We are seeking a ServiceNow CMDB Data Quality & CI Classification Specialist to maintain a highly accurate and reliable CMDB. The role focuses on CI classification, pattern development, data quality remediation, and governance, ensuring that CIs are correctly identified, related, and aligned with business services.


The ideal candidate has a deep understanding of ServiceNow modules, architecture, and integrations, with a proven track record of delivering complex enterprisegrade solutions.


Key Responsibilities:


CMDB Data Quality & Remediation


Analyze CMDB data for completeness, correctness, uniqueness, and compliance.


Implement data quality rules, normalization, deduplication, and reconciliation.


Monitor and maintain CMDB Health Dashboard metrics.


CI Classification & Pattern Expertise
Maintain and update CI class hierarchy in the CMDB.


Define, refine, and maintain CI identification rules and patterns for Discovery and Service Mapping.


Work with MID Servers, probes, and sensors to ensure accurate CI identification.


Resolve misclassified or unclassified CIs using IRE, discovery patterns, and reconciliation rules.


Discovery & Service Mapping Integration


Collaborate with Discovery teams to improve CI pattern coverage.


Ensure endtoend service visibility by mapping CIs to business services.


Work with application, infrastructure, and service owners for CI validation and approvals.


Participate in CMDB governance, change, and audit processes.


Develop dashboards and KPIs to track CI accuracy, classification, and data quality improvements.


Provide actionable insights to data stewards and service owners.


Required Skills:


10+ years in ServiceNow platform, 7+ years in CMDB/CSDM.


ServiceNow CMDB, Discovery, and Service Mapping expertise.


CI classification and pattern development experience (creating/maintaining CI patterns, rules, and reconciliation logic).


Strong knowledge of Identification and Reconciliation Engine (IRE).


Knowledge of ITIL Configuration Management processes and CMDB governance.


Experience in ServiceNow scripting (GlideScript, Business Rules, Script Includes).


Preferred Skills


Experience with Agile development methodologies.


Exposure to ServiceNow GRC, SecOps, or HRSD is a plus.


Prior experience working in large enterprise environments.


Experience in governance and audit compliance initiatives.


Certifications & Mandate


ServiceNow Certified Implementation Specialist Discovery CMDB.


ServiceNow Certified Implementation Specialist Service Mapping

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.