Job Description

ServiceNow Service Portal Developer JD


The ServiceNow Developer role is responsible for configuring and developing capabilities within the ServiceNow platform


Develop and maintain ServiceNow applications and modules


Create and customize Service Portals utilizing AngularJS and ServiceNow widgets


Collaborate with stakeholders to gather, analyze, and document system requirements


Implement and configure various ITIL processes in ServiceNow modules


Design and implement REST and SOAP APIs for integration with external applications


Perform thorough testing of applications, troubleshooting and debugging as necessary


Develop and maintain technical documentation for development processes


Ensure compliance with security and data protection standards


Provide support for application users and troubleshoot issues as they arise


Participate in deployments and continual service improvement initiatives


Work with user experience designers to adopt UI/UX best practices


Develop and implement training materials for end-users and administrators


Stay updated with ServiceNow releases and new features


Participate in Agile development methodology practices


Minimum of 4+ years ServiceNow development experience, including experience with the Service Catalog module and creating custom applications with Create Now


Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists)


Experience coding in Jelly and Angular


Minimum of 2+ years Service Portal development experience


Minimum of 4+ years general ServiceNow development experience




Ability to implement moderate to complex level security using Access Control Lists and Business Rules

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.