Job Description

Greetings from Instellars

: Senior ServiceNow AI Developer

Role Overview

We are looking for a

Senior ServiceNow Developer

with deep expertise in

AI-led capabilities

--Agentic AI, Generative AI, and Conversational AI. The role focuses on designing and delivering intelligent, scalable, and secure AI-powered workflows that materially improve employee and customer experience on the ServiceNow platform.

This position demands strong hands-on development skills, architectural thinking, and the ability to translate business problems into AI-driven ServiceNow solutions.

Key Responsibilities

Architect and develop

Agentic AI-driven workflows

for autonomous task execution, recommendations, and contextual decisioning. Design and implement

Conversational AI solutions

using ServiceNow Virtual Agent, NLU models, custom intents, and enterprise integrations. Build

Generative AI use cases

leveraging ServiceNow GenAI capabilities for knowledge summarization, case deflection, and intelligent content creation. Integrate

ServiceNow-native AI and external LLMs

(OpenAI, Azure OpenAI, Google Vertex, etc.) into workflows and automations. Ensure

AI governance, security, compliance, and ethical usage

across all implementations. Collaborate with architects, BAs, and business stakeholders to shape AIenabled roadmaps and solutions. Mentor junior developers and establish AI development best practices. Optimize AI performance, troubleshoot issues, and ensure high-quality enduser experience.
Required Skills & Experience

5+ years

of hands-on ServiceNow development experience across

ITSM, CSM, ITOM

. Strong experience with

ServiceNow AI frameworks

: Virtual Agent, NLU, Agent Workflows, Predictive Intelligence. Proven expertise in

ServiceNow Generative AI

(GenAI Controller, prompt management, summarization, conversational insights). Solid understanding of

Agentic AI patterns

for orchestration, reasoning, and autonomous workflows. Experience with

prompt engineering, RAG architectures, and AI model tuning

. Strong scripting skills in

JavaScript, Glide API

, and ServiceNow integrations. Expertise in

REST/SOAP APIs, Integration Hub, event-driven architectures

. Hands-on experience designing

enterprise-grade conversational flows

(multi-turn dialogs, escalation, personas).
Preferred Qualifications

ServiceNow

CSA and CAD certifications

. Certification or strong hands-on exposure to

ServiceNow AI/ML and GenAI

features. Experience working within an

AI COE / AI Enablement team

. Hands-on integration with

external LLM platforms

(OpenAI, Azure, Anthropic, Google). Working knowledge of

Python

for AI/ML integrations.
If Insterested please share your profile with chaitanya.v@instellars.com

Job Type: Full-time

Pay: From ?30,000.00 per year

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person