Minimum 1 year in a relevant service support or coordination role
Job Overview:
We are seeking a dedicated and customer-focused
Service Support Executive / Manager
to join our team. The ideal candidate will be responsible for managing service coordination activities, handling AMC agreements, and ensuring seamless service operations in collaboration with OEMs and internal teams.
Key Responsibilities:
Coordinate and manage
Annual Maintenance Contracts (AMC)
with customers.
Liaise with the
OEM (Eaton)
to ensure prompt and smooth processing of service claims.
Provide efficient
pre-sales and post-sales support
to clients, ensuring high customer satisfaction.
Maintain accurate service records, schedule visits, and ensure timely follow-ups with clients.
Assist in resolving customer queries and service-related issues promptly.
Candidate Requirements:
Strong communication and interpersonal skills.
Excellent coordination and organizational abilities.
Prior experience in handling customer service operations.
Familiarity with
power quality products
will be an added advantage.
Proficiency in maintaining service documentation and client communication.
A customer-centric approach with a problem-solving attitude.
Employment Type:
Full-time | On-site (Jasola, New Delhi)
Team HR
Inspire Tech Solutions
9027178655
Job Type: Full-time
Pay: From 15,000.00 per month
Work Location: In person
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