Job Description

About Yoga Group:

With 27 years of excellence, Yoga Group is a leading name in the medical equipment and surgical products industry. We are committed to supporting healthcare professionals in making better decisions by offering a comprehensive range of high-quality products. With a strong presence across Western Maharashtra, we are the authorized channel service partner for Wipro GE Healthcare. Our organization is known for its scientific approach, mature talent pool, and deep-rooted relationships with reputed healthcare providers in Western Maharashtra.

Job Summary:

We are looking for a proactive and organized Service Support Executive/Coordinator to manage day-to-day service operations, coordinate with stakeholders, and ensure smooth functioning of all support activities related to medical equipment services.

Key Responsibilities:

Provide back-office support to the field service team

Coordinate with Field Engineers (FEs), Wipro GE Healthcare, and clients to ensure smooth operations

Schedule, monitor, and follow up on Preventive Maintenance Service (PMS), installations, and breakdown calls

Prepare and monitor activity schedules for Field Engineers (FEs) and ensure timely follow-up

Handle service-related correspondence and maintain proactive communication with all stakeholders

Track movement of tools and manage spare part sales as per targets

Contribute to business growth through consumables, accessories, and equipment sales

Maintain service-related documentation, data files, and ensure timely updates

Develop and maintain a strong induction program for new service team members

Support the Service Manager in tracking performance metrics, reports, and meetings

Candidate Profile

Personal Attributes:

Should be good at talking and working with others (English & Marathi)

Should be active and careful in work and able to work without consent supervision

Should look presentable and have a friendly nature

Should be able to think of new and simple ways to do tasks better

Should work well with the team and be ready to take responsibility when needed.

Professional Skills:

Quick decision-making and presence of mind

Understand customer needs and responds politely.

Manage time well and knows how to set priorities.

Works well in a team and builds strong working relationships.

Technical Skills:

Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)

Excellent email communication and documentation skills

Strong file and data management abilities

Qualifications & Experience:

Graduate in any discipline

Experience in service operations, Logistic or a support role is preferred

Fluency in English and Marathi is a must

Why Join Yoga Group:

Work with a trusted brand serving the healthcare industry for over 27 years

Opportunity to contribute meaningfully to healthcare service excellence

Exposure to advanced medical technologies and service operations

Friendly, professional, and growth-oriented work culture

Opportunities to take initiative, lead improvements, and grow within the company

Job Types:

- Full-time, Regular / Permanent

Benefits:

- Cell phone reimbursement

- Commuter assistance

- Health insurance

- Paid time off

- Provident Fund

Work Schedule:

- Day shift / Morning shift

Relocation & Commute:

- Shivajinagar, Pune - 411005, Maharashtra:

Must be able to reliably commute or be willing to relocate before joining.

How to Apply:

Interested candidates can send their resumes to

adminhr@vihaanenterprisesindia.com

or call

9011020605

.

Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid time off Provident Fund
Shift:

Day shift Fixed shift Morning shift
Work Location: In person