Job Description

Qualifications:

Any degree with 2+ years of back-office experience Strong Excel skills and excellent communication abilities

Nature of Work and Responsibilities:

Breakdown Call Back-office Support & Inventory Management:

Track RT/TAT performance for each franchisee and share templates with the team every Friday Manage BD call closure templates and send to the CC team Monitor CMS and communicate BD calls to the team promptly Review and ensure timely refilling of stock, highlighting any zero-stock situations Manage defective/scrap DHL records and circulate data weekly Review DHL MIS reports daily and highlight any discrepancies Track used spares consumption and raise concerns if delays occur

PM Scheduling:

Update PM schedules and communicate to franchisees by the first week of each month Coordinate with customers and teams for gate entry emails, scheduling, and compliance data sharing Review PM billing annexures for accuracy

Vendor PO & Invoice GAR:

Create service POs and I&C POs Complete service bill GAR within 3-5 days

ISB Data Update and Warranty Creation:

Update unit addresses and franchisee details accurately Create warranties for new I&C and sales out data * Ensure timely ISB cleaning and data management