Job Description

Job Category: Service Support
:
Qualifications:

• Any degree with 2+ years of back-office experience
• Strong Excel skills and excellent communication abilities

Nature of Work and Responsibilities: * Breakdown Call Back-office Support & Inventory Management:

• Track RT/TAT performance for each franchisee and share templates with the team every Friday
• Manage BD call closure templates and send to the CC team
• Monitor CMS and communicate BD calls to the team promptly
• Review and ensure timely refilling of stock, highlighting any zero-stock situations
• Manage defective/scrap DHL records and circulate data weekly
• Review DHL MIS reports daily and highlight any discrepancies
• Track used spares consumption and raise concerns if delays occurPM Scheduling:
• Update PM schedules and communicate to franchisees by the first week of each month
• Coordinate with customers and teams for gate entry emails, scheduling, and compliance data sharing
• Review PM billing annexures for accuracy
• Vendor PO & Invoice GAR:

• Create service POs and I&C POs
• Complete service bill GAR within 3-5 days
• ISB Data Update and Warranty Creation:

• Update unit addresses and franchisee details accurately
• Create warranties for new I&C and sales out data
• Ensure timely ISB cleaning and data management

About the Team:
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Skills Required