Job Description

The

Service Supervisor

oversees field service operations, ensuring timely and efficient delivery of services to customers. This role involves managing technicians, coordinating schedules, maintaining service quality, and resolving customer issues. The ideal candidate is a hands-on leader with strong technical and organizational skills.

Key Responsibilities:

Team Supervision:

Lead, train, and mentor service technicians/field staff. Assign tasks, monitor performance, and ensure adherence to safety protocols.

Service Coordination:

Schedule and dispatch technicians for installations, repairs, or maintenance. Ensure timely completion of service requests within SLAs (Service Level Agreements).

Quality Assurance:

Inspect completed work to ensure compliance with company standards. Address customer complaints and implement corrective actions.

Inventory & Equipment Management:

Track tools, spare parts, and service vehicles. Coordinate with procurement for resource availability.

Reporting & Documentation:

Maintain service records, job reports, and customer feedback. Provide regular updates to management on KPIs (e.g., response time, resolution rate).

Customer Relations:

Act as a point of contact for escalated service issues. Build long-term client relationships through reliable service delivery.

Process Improvement:

Identify inefficiencies and recommend workflow enhancements.

Qualifications & Skills:

Education:

Diploma/Degree in Engineering, Business, or related field.

Experience:

3+ years in field service, maintenance, or a supervisory role.

Technical Skills:

Knowledge of industry-specific tools/software (e.g., CMMS, CRM).

Soft Skills:

Leadership, problem-solving, communication, and multitasking.

Certifications:

OSHA, PMP, or technical certifications (a plus).
Job Types: Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

Day shift Night shift
Work Location: In person