Job Description

Job description

Responsibilities for Service Supervisor

(Maintenance, Repair and Service)

Will be heading a team of field service technicians in Odisha.

Delegating Repair, Maintenance and Service task of Road Sweeping Machines PAN India (Both Ride-On and Truck Sweeper Machines).

Hires, Trains, motivates and monitors the performance of service department staff.

Handles customer complaints as per TAT and according to brand guidelines.

Maintains high-quality services and minimizes repeat complaints for the same concern. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Maintaining end to end service cycle.
Managing and controlling cost.

Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory.

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Monitors field technicians' daily productivity reports and corresponding payroll records.
Keeping track of service and inventory records.

Prepares and administers an annual, quarterly, and monthly operating budget for the service department.

Maintaining strong relationships with spares manufacturers, dealers, and Sales Representatives.

Forecasting goals and objectives for the department.

Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Maintains a safe work environment.

Skills:

Excellent leadership, communication, customer and supervisory skills.

Strong industry knowledge and familiarity with customer service standards and processes.

Budget tracking.

Ability to handle stress to operate under TAT deadlines.

Qualifications for Service Supervisor:

Bachelor of Engineering or Diploma in Automobile / Mechanical Engineering and Management degree / certification

Candidate with an automobile service background will be preferred.

Communication Skills (Written and verbal) and Computer Skills.

Local candidates preferred

Job Type: Permanent

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

Cell phone reimbursement Life insurance Provident Fund
Work Location: In person