Job Description

HR Santhosh - 9994099220

Lead and manage a team of mechanics and service technicians. Assign daily tasks and jobs to ensure efficient workflow. Monitor and evaluate the performance of team members, providing feedback and training as necessary. Conduct daily briefings to discuss service targets, customer expectations, and any other relevant information. Oversee the service process from vehicle intake to delivery, ensuring timely and accurate service. Coordinate with the parts department to ensure the availability of necessary parts and materials. Inspect work done by technicians to ensure it meets quality standards. Handle any escalations or issues that arise during the service process. Maintain service records and ensure all documentation is accurately completed. Interact with customers to understand their service needs and ensure their satisfaction. Address and resolve customer complaints in a professional manner. Provide updates to customers regarding the status of their vehicle. Ensure that all customer interactions are positive and contribute to repeat business. Manage the inventory of tools, equipment, and materials required for service operations. Ensure the service area is clean, organized, and well-maintained. Monitor and manage the use of consumables to minimize waste. Prepare daily, weekly, and monthly reports on service performance, team productivity, and customer feedback. Report any issues related to equipment, staff, or customer satisfaction to the Service Manager. Track service metrics and recommend improvements to increase efficiency and customer satisfaction.
Timing - 9.00 AM to 7.00 PM

Job Type: Full-time

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Floor supervisor in Automobiles: 5 years (Preferred)
License/Certification:

Driving Licence (Preferred)
Work Location: In person

Application Deadline: 27/08/2024