Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Service Sales Manager - CMD Operations

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When you join Thermo Fisher Scientific, you will take on exciting projects and become part of a team that values performance, quality, and innovation. Our successful global company encourages you to deliver your best work. Generating more than $40 billion in revenue and investing heavily in R&D, we offer the tools and chances needed to make a real difference. We are looking for a high-reaching Service Sales Manager for our CMD (Chromatography and Mass Spectrometry Division) service commercial team.


The position is permanent and located in Delhi. It involves in-person visits to customers in the North and East regions, as well as collaboration with service, commercial, and other teams throughout India.


This position suits a Science or Engineering graduate with sales, business development, or client-facing experience. It is perfect for those aiming to build a career in strategic sales and business analysis within a global organization.


What will you do?


Commercial Business Management for Service - North & East Region

As a Service Sales Manager, you will lead service commercial business across North and East regions, concentrating on contract renewals, warranty conversions, spares sales, and on-call service business Direct and develop the service contract portfolio, securing meaningful contract coverage, renewal rates, and profitability throughout assigned territories Develop and implement strategies to convert warranty customers to comprehensive service contracts, improving customer lifetime value Drive spares business through proactive customer engagement and identification of customer needs with the help of regional service team Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers Manage important customer accounts in the North and East regions, starting and developing solid customer connections Observe rival activities within the service commercial business and formulate opposing strategies

Business Growth - India CMD Business

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Identify and nurture new business opportunities for CMD (Chromatography and Mass Spectrometry) products and services throughout India Generate new business from existing customers and expand footprint in untapped market segments Build strategic partnerships and relationships with key decision-makers in target industries Develop and complete go-to-market strategies for new CMD service offerings

Data and Business Insights - India CMD Business

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Conduct comprehensive business analysis of India CMD operations, including revenue trends, customer segmentation, and market opportunities Analyze contract renewal patterns, warranty conversion rates, and service penetration metrics to identify improvement areas Develop data-driven insights and recommendations to optimize service commercial performance Create and maintain business dashboards and reports for leadership review Accurately forecast future business and plan service sales activities well in advance using data analytics Develop and maintain detailed customer/prospect records and ensure that relevant sales tools reflect this information Track important metrics including contract coverage, renewal rates, revenue growth, and customer satisfaction indicators

Planning and carrying out projects

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Formulate competitive and data-driven pricing quotations aligned with business objectives Formulate regional business plans for North and East territories that include specific revenue objectives and expansion strategies Coordinate cross-functional initiatives with service delivery, technical, and commercial teams Present business reviews and strategic recommendations to senior leadership

Who we seek:

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Essential Qualifications and Experience

Preference given to graduates holding a Science or Engineering degree; having an MBA or a pertinent business qualification is beneficial 5-8 years of experience in service sales, business development, or commercial positions, preferably within scientific instruments, analytical equipment, or the life sciences sector Established success in reaching income objectives and promoting company development Background in handling sizable regional zones (North and East India favored)

Skills and Competencies

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Proficient in English in read, write and speak; knowledge of Hindi and regional languages is advantageous Strong business insight with ability to analyze data and derive actionable insights Advanced proficiency in MS Excel for data analysis, reporting, and forecasting Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives Strong negotiation skills with capability to finalize complex agreements Driven by sales objectives; highly motivated to meet targets and deliver business results Critical thinking combined with execution excellence Ability to work independently and manage time optimally to prioritize and complete tasks Proven ability to build and maintain long-term customer relationships Comfortable with regular travel throughout North and East India (40-50% travel anticipated) Able to adapt to a constantly evolving business environment and changing market dynamics

Preferred Experience

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Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments) Background in contract management and warranty programs Experience in data analytics and business intelligence Familiarity with pharmaceutical, biotech, research, or academic customer segments

What's in it for you:

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Great potential for professional growth in a sizable and developing global enterprise Competitive salary, plus annual incentive bonus tied to performance Opportunity to work with brand new analytical technology in the CMD division Comprehensive benefits package including health insurance and professional development Exposure to strategic business analysis and cross-functional leadership Work with a diverse, distributed team committed to enabling customers to make the world healthier, cleaner and safer

Location

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Delhi (with frequent travel throughout North and East India)