Job Description

Job Title: Karmika Mitra / Service Representative

Role Summary:

The Service Representative, also known as

Karmika Mitra

, serves as the first point of contact for workers visiting Karmika Seva Kendra (KSK) centers. The representative plays a critical role in assisting unorganized sector workers with digital literacy, completing online applications, and accessing various social security and welfare schemes. This role requires a combination of technical know-how, empathy, and public service motivation.

Key Responsibilities:

1. Worker Support & Application Assistance

Assist workers in completing applications for registration and scheme benefits on government portals like Karmika Seva Kendra. Guide users on document requirements, photograph uploads, and mobile verification. Help fill out details such as work history, employment category, and family/dependent information.

2. Scheme Awareness and Navigation

Educate workers about available welfare schemes (e.g., health, education, housing, pension, maternity, etc.). Navigate different government platforms and interpret Kannada/English content to users with low literacy.

3. Document Verification and Upload

Scan, validate, and upload required documents such as Aadhaar, bank passbooks, ration cards, and certificates. Ensure proper categorization and file-naming conventions for document uploads.

4. Follow-up and Status Tracking

Track the status of submitted applications and communicate outcomes to workers. Coordinate with Labour Inspectors or officials for approval processes or issue resolution.

5. Record Maintenance & Reporting

Maintain records of applications filed, services availed, and grievances raised. Generate and submit periodic reports as directed by KSK administrators.

Required Qualifications:

Educational Qualification:

Degree preferred.

Language Proficiency Requirement:

Mandatory: Fluency in Kannada - candidates must be able to speak, read, and write in Kannada.

Essential: Basic proficiency in English.

Good to Have: Knowledge of Hindi, Tamil, and Telugu.

Technical Skills:

Familiarity with using smartphones, computers, scanners, and printers. Ability to navigate government portals and fill digital forms.

Desirable Attributes:

Empathy and patience in dealing with low-literacy or elderly workers. Strong communication and interpersonal skills. Experience in community outreach, helpdesks, or social service roles. Commitment to transparency and ethical service delivery.
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Provident Fund
Language:

English (Preferred) Kannada (Preferred)
Work Location: In person