Job Description

We are seeking an experienced, passionate, and motivated individual to join our team as a Service Relaibility Engineer. As part of this role, you will play a pivotal role in driving the reliability, availability, and performance of our web applications by implementing best practices for system design, software development, automated testing, and continuous integration using industry standard tools such as GitHub Actions, GitLab CI, or Jenkins. You will also be responsible for monitoring system health, troubleshooting incidents, and proactively identifying areas for improvement.
About the Role
In this opportunity as a Service Reliability Engineer, you will:

• o Implement best practices for system design, software development, automated testing, and continuous integration using industry standard tools such as GitHub Actions, GitLab CI, or Jenkins.
• o Collaborate closely with cross functional teams to understand their requirements and translate them into technical specifications for implementation.
• o Monitor system health, troubleshoot incidents, and proactively identify areas for improvement.
• o Develop automated tests and deployments utilizing programming languages such as Python, Bash, Groovy, or Ruby.
• o Design scalable systems capable of handling high traffic volumes while maintaining optimal performance levels.
• o Utilize cloud platforms like AWS, Azure, or Google Cloud Platform (GCP) to host applications efficiently.
• o Work collaboratively within Agile teams to deliver new features & enhancements according to customer needs.
• o Participate in code reviews to ensure adherence to coding standards, best practices, and security guidelines.

About you:
You're a fit for the role of Service Reliability Engineer if you:

• Over 3 to 6 years of hands-on experience in AWS Cloud
• Strong proficiency with AWS tools, including EC2, S3, and VPC
• Proven track record of working with ServiceNow
• Extensive experience in application support
• Skilled in utilizing monitoring tools such as Datadog
• Open to working in rotational shifts
• Additional knowledge of Tomcat is a plus

#LI-SS6
What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .
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