Service Recovery Coordinator

Year Chandigarh, Chandigarh, India

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Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups
Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
Handling VIP customers
Handling escalation from all touch points ( Pre and Post )
Reduction in calls / complaints

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