Functional area: Information Technology
Country: India
City: Bangalore
Company name: Atlas Copco (India) Private Ltd.
Date of posting: Oct 7, 2025
Your role
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Description
Service Readiness is the process applied to all new and updated services provided by Atlas Copco Group IT. This role focuses on guiding Product Owners and Project Managers through the necessary steps to ensure a service is (a) compliant (b) all support documentation is in place (c) governance is defined, and finally that the Service Operational Readiness (SOR) meeting reviews and approves new services.
Responsibilities
Establish regular meetings with Product Owners/Project Managers to complete and maintain Service Operational Readiness (SOR) documents
Coordinate compliance review with Architecture, Security and Data Privacy teams
With the assistance of the Incident Process Owner, guide Product Owners to the appropriate support model
With the assistance of the Service Request Process Owner and the Product Owner, define requests
With the assistance of the Knowledge Manager and the Product Owner, create the necessary support knowledge articles
Write Service Descriptions according to established template
Guide Product Owners through governance models
Schedule and Manage bi-weekly Service Operational Readiness meeting
Present Service Operational Readiness items and status at monthly Strategic Demand meeting
To succeed, you will need
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Personality Traits
Excellent communication skills
Good organization
Investigative / Question oriented approach
Requirements
Experience (5y+)
ServiceNow Foundations (Required)
In return, we offer
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Choose your career with us
Drive your Career, Explore Opportunities, Realize your Passion . . .
We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best-in-class service to our customers around the globe.
That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive benefits programs.
Start your journey today!
Job location
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Option 1: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at Atlas Copco in Bangalore.
Contact information
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Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
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