Provide excellent service delivery and after-sales support to clients. You'll ensure SLAs are met, handle client requests, and escalate technical or operational issues to the right teams for resolution.
Key responsibilities:
Respond to client service requests and resolve issues within SLA.
Coordinate with operations, technical teams and account managers.
Document service interactions and maintain quality standards.
Conduct follow-ups to ensure client satisfaction.
Location:
On-site / client-site as required
Job Type:
Full-time
Salary:
?12,000 - ?18,000 per month
Required qualifications & skills:
Graduate / MBA.
Strong customer-service orientation and problem-solving.
Good documentation and reporting skills.
Preferred / nice-to-have:
Experience in after-sales support or client servicing.
Experience:
2-5 years in service delivery/support roles.
What success looks like:
High client satisfaction scores and timely resolution of tickets/requests.
Job Type: Full-time
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
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