Job Description

Service Admin / Planner: Desoutter Industrial Tools under Chicago Pneumatic
Job description
To optimize central workshop resources, field and on site resources for achieving Operational Excellence and Customer Satisfaction
Key Functional Responsibilities are as follows
1. Service job administration of field and on site resources
2. Order Booking for Service division
3. Invoicing of service orders
4. Labour entry of field service engineers & onsite service engineer
5. Coordination with Field Service engineers, Team leaders & Regional Service Managers.
6. Planning of service engineers visit against service contracts
7. Provide required data from ERP system to Managers
8. Material inward and outward movement with DC preparation for workshop
9. Submit operational scorecards and performance updates to regions for improving the operational efficiency
10. Coordinate with vendors on outsourced activities of workshop and Calibration Centre
11. Forward planning of resources for implementation of Service Plans
12. Record keeping of Service Assets and coordinate for timely execution of service activities
Mission
Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales
The position reports to National Operations Manager
Experience requirements
3-5 years of experience as Service planner/Customer support officer
Knowledge
Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint
Personality requirement

• Have strong interpersonal skills-team player
• Have good presentation skills and ability to communicate effectively
• Be able to take own initiatives
• Be able to work independently
• Have a high drive and high level of energy
• Be open minded
• Have a genuine interest in growing the service business

Country and city description
India, Pune
Desoutter Industrial Tools
Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.
With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.