Job Description

Service Planner

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Functional area: Service
Country: India
City: Pune
Company name: Atlas Copco (India) Private Ltd.
Date of posting: Jul 4, 2025

Service Admin / Planner: Desoutter Industrial Tools under Chicago Pneumatic

Job description

To optimize central workshop resources, field and on site resources for achieving Operational Excellence and Customer Satisfaction

Key Functional Responsibilities are as follows

1. Service job administration of field and on site resources
2. Order Booking for Service division

3. Invoicing of service orders

4. Labour entry of field service engineers & onsite service engineer

5. Coordination with Field Service engineers, Team leaders & Regional Service Managers.

6. Planning of service engineers visit against service contracts

7. Provide required data from ERP system to Managers

8. Material inward and outward movement with DC preparation for workshop

9. Submit operational scorecards and performance updates to regions for improving the operational efficiency

10. Coordinate with vendors on outsourced activities of workshop and Calibration Centre

11. Forward planning of resources for implementation of Service Plans
12. Record keeping of Service Assets and coordinate for timely execution of service activities

Mission

Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales


The position reports to National Operations Manager

Experience requirements

3-5 years of experience as Service planner/Customer support officer

Knowledge

Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint

Personality requirement

Have strong interpersonal skills-team player

Have good presentation skills and ability to communicate effectively

Be able to take own initiatives

Be able to work independently

Have a high drive and high level of energy

Be open minded

Have a genuine interest in growing the service business

Country and city description

India, Pune

Desoutter Industrial Tools

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.



With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.