Job Description

Software, the fuel for mobility
?We bring bold digital visions to life. So we're on the lookout for more curious and creative engineers who want to create change - one line of high-quality code at a time. Our transformation isn't for everyone, but if you're excited about solving the leading-edge technological challenges facing the auto industry, then let's talk about your next move.
Let's introduce ourselves
At Volvo Cars, we are making bold digital visions come true. We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers' lives less complicated. What we all have in common at Volvo Cars is our passion for protecting lives, our endless curiosity and our dedication to create a new future for the automotive industry. Our human centric focus is what separates us from all other car companies.
What you'll do
As a Service Performance & Quality Manager, you will be at the core of shaping how performance, quality, and accountability are embedded into the way we design, operate, and evolve our services. You'll work at the intersection of data, strategy, and service enablement-empowering teams across the organization to drive measurable improvements. You'll be part of a foundation team that sets enterprise-wide standards and works closely with service owners, reliability experts, and visibility architects to ensure transparency, resilience, and quality are part of everyday operations. This is a role with broad impact, deep influence, and the opportunity to shape how we deliver value at scale.
Main responsibilities

• Define and evolve consistent frameworks for SLAs, SLOs, and SLIs across products, services and vendors
• Guide teams in adopting meaningful performance metrics and quality indicators
• Produce structured dashboards and reports to support leadership decision-making
• Collaborate with product and service teams to ensure data-driven performance insights
• Govern the operations maturity model and facilitate improvement playbooks
• Lead tracking of service maturity, DR readiness, and cross-domain improvement initiatives
• Act as a trusted advisor on performance modeling, accountability, and improvement practices

What you'll bring

• Have a relevant degree from a recognized university/institution.
• Have several years of experience working with service-level metrics (SLAs, SLOs, SLIs) in complex, distributed environments
• Have solid understanding and working experience of ServiceNow as service management tool
• Are comfortable navigating across product, platform, and operational teams to influence outcomes
• Have a strategic mindset paired with the ability to execute through frameworks, playbooks, and collaboration
• Understand how to interpret observability data and translate it into actionable insights
• Enjoy enabling others-you're more coach than controller, and you lead through enablement, not enforcement
• Are familiar with service management principles and practices (e.g., ITIL, SRE, or DevOps performance culture)
• Can simplify complexity, structure insights, and support continuous improvement in both in-house and outsourced contexts

Volvo Cars. For Life.
For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow - today.
In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.
Bengaluru, KA, IN, 562122
Job requisition ID: 77887

Skills Required