Job Description

Job Title: Service Ops Manager, Fraud Tech RTB Location: Pune
About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
The candidate will play the role of Senior Application Support Manager for Fraud Technology within GTSM organization and will be directly accountable and responsible for managing applications within Fraud Tech. In this leadership role the candidate will own both service level management as well as support for assigned services within their domain. They will lead a team of technical staff to manage and address technical issues and will be responsible for all aspects of support. This individual will act as the accountable owner for all aspects of their services and this includes influencing required matrix teams to deliver production stability. This is a hybrid technical/leadership role and the individual fulfilling this role will be able to both technically engage in issues but also present complex technical topics, influence, and guide non-technical senior audiences. This individual will be accountable to maintain control within their domain including productivity/SLA reporting to ensure most efficient and effective utilization of assigned staff.
What will you be doing?

• Overall accountability for day to day operation, seamless and smooth functioning of all the applications, processes and business deliverables.
• Escalation point for BAU project engagement for all critical activities.
• Oversee fulfilment of partner's contractual obligations.
• Manage, collaborate and communicate with multiple business stakeholders, CIOs, BU, partners/vendors to continuously improve advocacy and business value.
• Proactive risk and issues identification. Mitigating controls, cost / benefit to allow the business to make informed risk and control management. Manage risk assessments.
• Manage Financial, Cost allocations and drive efficiency through identifying improvement opportunities.
• Escalation point of contact for Incident, Change and Problem management with overall accountability to adhere with Service level management standards

What we're looking for:

• Degree in information system or computer science or any equivalent.
• Certified or excellent knowledge of ITIL practices.
• Strong problem solving, decision making skills and analytical ability
• Hands-on with managing large size teams, proven people management and stakeholder management skills.

Skills that will help you in the role:

• Working knowledge of Project management tools
• Technical skills specific to Enterprise wide banking / financial technology
• ITIL Certified
• Knowledge of AWS /Cloud Platform / Machine Learning
• Domain knowledge - Fraud Prevention

Where will you be working? Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.