Job Description

Service Ops Analyst
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. :
Job Family Definition: Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities. Management Level Definition: Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employees. Responsibilities:

• Provides high-level support for sales processing activities for multiple business areas or groups.
• Demonstrates mastery across all sales processing areas, including: pricing and creating quotes for the most highly-complex deals
• registering information and producing documentation
• order execution, billing and invoice production
• configuration of order systems according to process standards and with limited customization
• Supervises and performs oversight of all sales processing documentation systems and activities for the organization to ensure completeness and accuracy of data and adherence to compliance standards
• Evaluates order documentation, methods, and reports
• works with stakeholders and leadership to identify areas for process improvement, implement changes, and communicate and drive greater efficiency and accuracy
• Provides guidance to and may directly supervise the work of less-experienced staff members.

Education and Experience Required:

• High school or equivalent secondary education certification required
• Bachelor's degree preferred.
• Typically 6+ years experience

Knowledge and Skills:

• High-level administrative and overall documentation and information management skills
• leading and overseeing the work of teams to perform tasks
• Proficient in multiple word processing, spreadsheet, and presentation software packages
• Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
• Expert understanding of basic and advanced order processes, systems configurations and documentation requirements
• able to identify and suggest areas for improvement.
• Strong written and verbal communication skills
• mastery in English and local language.
• Ability to effectively communicate issues and negotiate resolution with local, group and senior management.
• Need to have hands on experience in Quoting, Order booking and Renewals

Job: Sales Operations Job Level: Advanced
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.