Job Description

Professional | Full-Time |

Vestas is the world leader in wind technology and a Defining-force in the development of the wind power industry. Vestas\' core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas!

Service APAC
Service Asia
Service operations Support

Customer Service Department handles Post sales Service Operations to meet the contractual obligations with customers.

Responsibilities

• Technically Plan a Work order (clearly specified, enriched with relevant information, map a work type / task list or manual planning: Define and search out all required materials, tools, services, and resources) Customer specifics considered in technical planning.
• Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates)
• Perform an entitlement check via system support and identify T&M opportunities and check the status with Contract Manager for Planning
• Identify CIM opportunities and link work order (if applicable)
• Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required.
• Confirm readiness for works to be executed (system), Tools, parts & services are planned and monitored on time before crew mobilization.
• Service schedule is aligned with the obligations in service contracts.
• Prepare, level out & assign works for the territory & tasks of responsibility, to deliver best match for needs and potential. (i.e., weather conditions & skills)
• KPIs and PPIs related to Planning & Scheduling are balanced and under control.
• Confirm readiness for works to be executed (system). Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan)
• Bundle and optimize work order composition.
• Perform the availability check (material, tools and competences) * (create purchase requests)
• Assign service appointment to service crew by managing service crew composition on short term.
• The Candidate is shall be willing to work in shifts (24x7 Rosters) .

Qualifications

• Diploma or Degree in Electrical & Mechanical with few years of relevant area
• Technical background with experience in Wind turbines will be added advantage.
• (Vestas / Multi Brands) Service Planning background and planning Experience in Blades and Wind turbines Main components will be added advantage

Competencies

• Good understanding Service AOM
• Ready to read into technical documentations and drawings.
• Affinity to work according to processes and navigate in technical (commercial) related systems.
• Self-organization / good time management and stress resistant
• Technical communications skills
• Knowledge in SAP and Salesforce

What We Offer

We offer an exciting job with excellent opportunities for professional and personal development in an inspiring environment at the world\'s leading producer of wind turbines. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions.
You will become part of a highly professional environment with a strong business commitment.
Our working environment is informal and you will get a unique opportunity to influence your own position in a rapidly developing environment.

Additional Information

The work location is in Chennai, India.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st January 2024.
Learn more about Vestas at www.vestas.com and follow us on our social media channels.

About Vestas
Vestas is the energy industry\'s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our to receive notifications on new and relevant postings.

Vestas