Job Description

Company Profile:

Vecmocon incubated at IIT Delhi in 2016. We are a complete tech stack ecosystem to make electric vehicles intelligent, safer & smoother to drive. We specialize in providing OEMs with high-quality, locally manufactured components for electric vehicles, including Battery Management Systems (BMS), chargers, vehicle intelligence module, FOTA, software diagnostics etc. Our products adhere to the AIS-156 standards and are trusted by industry leaders. We are a passionate team with capable and empathetic leadership, a great working environment, and collaborative team culture.

Visit our website at www.vecmocon.com to know more

About the role:

The Service & Operations Manager will lead end-to-end warranty and service operations across multiple client accounts and geographies. This role demands a strong balance of client-facing responsibilities, operational excellence, data-driven decision-making, and cross-functional collaboration

Key Responsibilities:

Service & Operations Management

Oversee day-to-day warranty & service operations across multiple client accounts and geographies. Track SLA performance, ticket resolution, repair cycle times, and field resource coordination. Ensure data accuracy and timely inputs into the Service CRM.

Client Management & Stakeholder Coordination

Act as a primary point of contact for client operations teams. Handle service escalations, coordinate resolution plans, and ensure high client satisfaction. Schedule and lead regular review meetings with client stakeholders.

Proposal & Presentation Development

Create customized proposals, decks, and data-backed presentations for clients, internal leadership, and potential partners. Support business development and pre-sales discussions with structured documentation and case studies. Work closely with cross-functional teams to tailor solution offerings as per client needs.

Analytics & Reporting

Generate and manage dashboards related to service health, warranty cost, and performance KPIs. Analyze degradation and failure data and assist in packaging insights for internal and external use. Track and report monthly performance metrics, invoicing, debtor aging and business MIS.

Process Documentation & Improvement

Create SOPs, service workflows, and training material to drive process standardization. Identify bottlenecks in operations and recommend improvements. Contribute to tech-led initiatives for service automation and CRM enhancements.

Qualifications & Skills:

Bachelor's degree in Engineering / Science / Business; MBA is a plus. 6-8 years of experience in client-facing service delivery or business operations roles. Strong skills in PowerPoint, Excel, and BI/reporting tools (e.g., Tableau, Google Data Studio). Experience in handling client proposals, pricing models, and business documentation. Excellent verbal and written communication skills. Strong coordination and execution ability in a cross-functional, fast-paced environment.

We are looking for :

Hustler mindset with structured thinking Comfortable in both frontline operations and boardroom discussions Detail-oriented, analytical, and proactive Ability to work independently while collaborating across departments

Success Metrics:

Timely and accurate reporting of operational KPIs High-quality client presentations and proposals Reduction in TAT and SLA breaches Positive client feedback and relationship growth Process improvements and SOP implementation
Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Application Question(s):

Current CTC (Important for selection)
Experience:

Fleet management: 3 years (Required)
Location:

Noida, Uttar Pradesh (Required)
Work Location: In person