Job Description

hands-on Operations Head who is equally strong in process discipline and people coordination.

Here's the profile I'd recommend:

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Role Title

Operations Manager / Head of Service Operations (depending on your company size)

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Core Mission

To streamline inventory control, upgrade technician capabilities, enforce payment discipline, and ensure fast, high-quality service delivery to customers -- while freeing you to focus on growth and strategic expansion.

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Background & Experience

1. Industry Familiarity

Material handling equipment*, capital goods, or industrial machinery servicing.

Exposure to service-based sales and AMC (Annual Maintenance Contract)models is a plus.
2. Work Experience

7-12 yearsin operations or service management.
Proven track record in managing technical teams and coordinating field service calls*.

Experience setting up inventory control systems(ERP, barcode tracking, reorder levels).
Knowledge of customer service escalation handling*.

3. Core Skills

Inventory Management:Implementing reorder systems, reducing stock-outs, and avoiding overstock.
Team Training & Technical Development:Ability to upskill technicians through structured training modules and on-site mentoring.
Outstanding Payments Recovery:Coordinating with accounts & sales for faster collections without souring client relations.
Service Process Optimization:Reduce downtime between issue reporting and solution delivery.
Vendor & Supplier Coordination:Ensure timely parts procurement.
4. Personality & Work Style

Calm under pressure, decisive, and solution-focused*.

Hands-on -- willing to step in on-site if needed.
Strong communication skills for both customers and technicians*.

Process-minded -- loves checklists, tracking dashboards, and daily progress reviews.
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Sample Past Roles

Service Operations Managerin a forklift / industrial machinery company.
After-Sales Managerin construction equipment or heavy engineering sector.
Operations Headin an AMC-driven technical service company.
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Extra Advantage

If you can find someone with lean manufacturing or Six Sigma exposure, they'll bring process improvement tools that cut waste and improve turnaround times.

Job Type: Full-time

Pay: ?70,000.00 - ?90,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person

Speak with the employer