Job Description

Job title : Service Operations Manager EDP Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager. BUK & BX - All locations We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\'re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date. Please discuss the detail of the working pattern options for the role with the hiring manager. Introduction: The candidate will play the role of Service Operations manager for EDP where his/her responsibility will be: - 1. To act as a bridge between business and technology 2. Ensure success of major platform migration activities happening within EDP 3. Track all critical milestones of migration and drive them to success. 4. Communicate effectively with technology and business teams 5. Ensure success of Colossus program 6. Produce weekly/monthly reports on system stability 7. Work with various technology teams during for user reported and major issues In this leadership role the candidate will own both service level management as well as support for assigned services within their domain. This individual will act as the accountable owner for all aspects of their services and this includes influencing required matrix teams to deliver production stability. This is a hybrid technical/leadership role and the individual fulfilling this role will be able to both technically engage in issues but also present complex technical topics, influence, and guide non-technical senior audiences. This individual will be accountable to maintain control within their domain including productivity/SLA reporting to ensure most efficient and effective utilization of assigned staff. Candidate will be based out of Pune and should be willing to support 16 X 7 work with other team members. Candidate should be open to work in India and UK hours during weekday and weekends. What will you be doing - Lead Application & Platform specific technical discussion with IT teams for on-boarding and daily operational governance for stability, availability, continuity for our business. - Ensure all Barclays technology standards are followed. - Engagement with business to understand their issues and engage with IT teams for permanent fix & issue resolution. - Triage incidents which may have a potential impact on the service. - Review Incident, Problem, Change & Events regularly to ensure we understand issues and fix them wherever applicable. - Ensure no manual activities are introduced in any release or those are automated where deemed necessary. - Conduct resiliency test regularly to ensure application stability. - Provide leadership for all EDP owned applications/platforms from a India time zone perspective and work closely with GTSM EDP Global Lead & GTSM EDP Head on strategic alignment & objectives. - Work closely with other leads across regions for smooth handover of issues/resolutions. What we\'re looking for: All skills listed are deemed necessary: . Hands on experience on project management and major platform migrations . Should have experience of stake holder management . Should have good understanding of SAS, Hadoop and Big Data . Ability to breakdown complex problems using appropriate design patterns and best practices demonstrating a strong knowledge foundation and a sound approach to problem-solving. . Ability to build automated pipelines that integrate and transport software through reliable, secure, and governed channels from conception to production. . Ability to build a suite of real-time monitoring and automation software that encompass resilient and self-healing platform operations. . Ability to conduct effective triage and remediation of production incidents with accompanying customer service and support for all clients of the platform. Skills that will help you in the role Any combination of these skills boost eligibility: . Experience with supporting central platforms having multiple tenants. . Experience with building scalable platform operations in a Hybrid-Cloud environment. Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. #Change Delivery and Service Management

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