Job Description

We are looking for an Intellectual Property IP SME to join our highly regarded Global Operations team at Clarivate, Noida. This is an amazing opportunity to work with a global team which are required for successful renewal of clients\xe2\x80\x99 IP rights. The team consists of 12-15 colleagues and is reporting to the Operations Manager. We have a great skill set in team and we would love to speak with you if you have a very strong work ethic, excellent attention to detail and the confidence to liaise with internal teams and Regional stakeholders.

About You \xe2\x80\x93 experience, education, skills, and accomplishments

• Minimum of a bachelor\xe2\x80\x99s degree
• The candidate should preferably have 18 months of experience and 1+ year in current role.
• Senior IP and SME are eligible to apply. Ratings of achieved and above are eligible.
• Excellent English written and verbal communication skills
• Good interpretation and comprehension skills
• Equipped at using MS Office tools such as Excel, Power Point and Word

It would be great if you also have -

• Postgraduate or master\xe2\x80\x99s degree
• Advance MS office tools knowledge \xe2\x80\x93 Excel
• Self-starter with ability to multitask and prioritize across projects to meet deadlines
• Attention to detail, results orientated, enthusiastic, determined to achieve and shows commitment
• Interpersonal skills and the ability to work independently and with a team

What will you be doing in this role?

• Role is to perform activities related to renewals of client\xe2\x80\x99s portfolio of IP Rights based on Client request within agreed turnaround times and adhering to quality standards
• Processing allocated work as per work instructions / team alignment / task priority/ client requirements

• Reviewing case status on respective renewals systems
• Interpret the client/agent request and act as per work instructions
• Consider exception handling
• Forward the output generated for quality checking
• Acknowledge completion of work to supervisor / clients
• Prioritizing work inventory as per process guidelines and impact
• Allocating work timely and appropriately as per team skillset
• Continuously monitor important dates like Renewal date, Fees payment date to mitigate the risk of Patent lapse and financial loss
• Processing allocated work as per client requirements and work instructions
• Handling urgent and complex tasks which IP Analysts and Senior IP Analysts are not skilled to do
• Processing for key / focus clients and ensure customer satisfaction
• Monitoring progress on allocated work
• Actively monitoring and taking appropriate action for new urgent tasks
• Performing Quality checks on processed tasks to ensure 100% accurate output for customers/agents
• Sharing feedback with processors appropriately
• Taking or ensuring corrective action by reversing incorrect actions and stopping any incorrect documents from going to clients / agents
• Identification of process improvement opportunities and implementing required actionable by - identifying process gaps /wastes

About the Team

The position is for IP SME in Global renewals team. This team is responsible for renewing customer\xe2\x80\x99s portfolio to ensure safety of their IP rights.

The team consist of IP analyst, Sr. IP analyst, IP SME, IP Lead and Operations manager.

Internal stakeholders \xe2\x80\x93 Other teams within renewals business

External Stakeholders \xe2\x80\x93 Customers and Agents

Hours of Work

45 working hours a week with flexible time between 08:00AM \xe2\x80\x93 08:00PM (IST) and this is a Permanent role.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate