Job Description

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.



Service Operation Expert - Archiving & Document Management


Location: Pune (India)


Profile: Application integrator - Seniority 2 (3-7 years)


As a Service Operation Expert, you will support the operation, evolution and continuous improvement of Document Management services at Syensqo, including O365 and GWS solutions.. You will collaborate with the Service Owner to drive operational excellence and evolve the services to meet the organization's growing and changing needs, playing an important part in a major digital transformation of our portfolio.

Key responsibilities:

Technical Service

Collaborate in the technical management of Document Management solutions, ensuring reliability, performance, and user satisfaction. Act as the go-to technical expert for integrations and complex service scenarios, particularly in AODocs and its connections with platforms like DocuSign. Participate and perform document management solution rationalization projects. Proactively identify and implement changes to improve service capabilities, user experience, and operational efficiency. Manage the lifecycle of licenses and user access with a focus on optimization, security.and compliance. Strategic Operations & Service Evolution Collaborate with stakeholders in aligning service improvements and enhancements with evolving business needs. Contribute to transformation initiatives (e.g., onboarding new services, integrating new tools) through deep functional and technical knowledge. Use data and insights to influence service improvements and prioritize enhancements. Support, Quality, and Continuous Improvement Analyze incident patterns and contribute to investigate root cause and resolution, including collaboration with vendors and support partners. Drive improvements in support models (e.g., LO-L3 coordination), documentation, and escalation handling to ensure a seamless user experience. Optimize support documentation and proactively update knowledge bases to reduce recurring issues. Measure and improve key service KPIs (e.g., resolution time, user satisfaction).

Enablement & Documentation

Create and maintain comprehensive technical documentation of the services, including architecture diagrams, integration logic, and service operations. Deliver targeted training and upskilling sessions to improve adoption and effective use of the tools. Equip internal teams with the resources they need to resolve issues and support users efficiently.

Education and Experience:

Bachelor's degree in Information Technology, Computer Science, or a related field. 3-7 years of hands-on experience in managing Document Management or Archiving solutions in a technically-driven role. Knowledgeable on AODocs, Google Workspace (Drive, Shared Drives) solutions. Hands-on experience with Microsoft 365 tools, including Sharepoint, OneDrive for business, MS Teams. Experience contributing to service improvement initiatives and managing integrations across platforms is a plus. Familiarity with change management processes, continuous improvement, and IT service management frameworks (e.g., ITIL v4). Certifications such as ITIL others related to service delivery are a strong plus. Microsoft or Google Certifications, such as M365 Certified Enterprise Administrator Expert or GWS Admin Certification is desirable.

Skills and Behavioral Competencies:

Passionate about optimizing and evolving services to meet changing needs. Able to balance operational excellence with innovation and change. Skilled at engaging stakeholders and translating business needs into actionable technical solutions. Comfortable navigation ambiguity and driving clarity in complex environments Familiarity with compliance, governance and security policies in both ecosystems (Google Vault, Microsoft Purview etc) Exposure to enterprise content migrations and ability to support planning and execution in cross-functional teams. Understandment of cloud architecture, identity and access management and enterprise collaboration tools Committed to high-quality deliveries, documentation, knowledge sharing and enabling others. Attention to detail and accuracy Scripting or automation skills on powershell, google app script or other solution is a plus Strong understanding of of ITIL v4 service management principles Passion for technology and desire to learn new skills.

Language Skills:


Fluent English (spoken and written)
About us

Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity. * At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.