Job Description

ServiceNow Test Automation Key Responsibilities:


Design and Develop Automated Tests:


Create, execute, and maintain automated test scripts using ServiceNow ATF to validate ServiceNow applications, configurations, and customizations. This includes functional, regression, and potentially performance testing.


Test Scenario and Case Creation:


Collaborate with stakeholders (business analysts, developers) to understand requirements, define test scenarios, and create detailed test cases.


Identify, document, track, and manage defects identified during testing, working with development teams for timely resolution.


Conduct automated regression testing for ServiceNow upgrades, patches, and enhancements to ensure platform stability and prevent unintended impacts.


Execute end-to-end test scenarios, including validating integrations with third-party applications and ensuring data flow accuracy.


Process Improvement:


Continuously evaluate and improve testing processes, recommending best practices for ServiceNow test automation.


Provide regular status reports on testing progress, defect metrics, and test results to relevant stakeholders.


Work closely with cross-functional teams (developers, business analysts, product owners) throughout the software development lifecycle, participating in Agile ceremonies. Required Skills and Qualifications:


ServiceNow Expertise:


7+ years of hands-on experience in software quality assurance and ServiceNow test automation.


Strong knowledge of the ServiceNow platform, including various modules (e.g., ITSM, ITAM, ITOM, GRC/TPRM), configurations, and workflows.


Hands-on experience with ServiceNow Automated Test Framework (ATF), including designing, building, and maintaining automated test cases and suites.


Scripting Knowledge:


Familiarity with server-side scripting (e.g., JavaScript within ServiceNow) for advanced test scenarios is often required.


Ability to analyze test results, troubleshoot failures, and identify root causes of issues.


Communication Skills:


Strong verbal and written communication skills for effective collaboration with technical and non-technical stakeholders.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.