Job Description

Hi
Greetings of the Day.
We have a critical opening with our client for the Service Now role for Noida Location.
Experience : 5-10 years - Work Form Office
Payroll Company Name: CIEL
Mode of Employment: Contract
Notice Period :Immediate, 15 days & 30 days Max
Job description
Major Responsibility/ Job Responsibility:

• ServiceNow Implementation & Configuration:
• Lead and support the implement, configuration and customization of ITSM, ITOM, CSM, and SecOps modules on the ServiceNow platform.
• Work closely with stakeholders/customers to understand business requirements and design effective solutions tailored to client needs.
• Configure, customize, and extend ServiceNow applications to meet business requirements.
• Design and build workflows, business rules, and automation processes using ServiceNow tools and scripting.

• Technical Expertise:
• Provide subject matter expertise and best practices for ITSM, ITOM, CSM, and SecOps modules.
• Customize ServiceNow solutions to improve process automation, visibility, and efficiency across departments.
• Integrate ServiceNow with other systems such as monitoring tools, third-party applications, and internal infrastructure using REST, SOAP, or other integration technologies.

• Consultation and Support:
• Serve as a subject matter expert for ServiceNow's ITSM, ITOM, CSM, and SecOps solutions, advising clients on best practices, product features, and configuration options.
• Guide clients in optimizing their ServiceNow instances to support business objectives, improving user experiences, and driving efficiency.
• Provide expert-level consultation on ServiceNow platform functionality, product capabilities, and strategic implementation approaches for complex business requirements.

• Client Interaction:
• Act as the primary point of contact for clients and stakeholders throughout the project lifecycle.
• Conduct workshops, presentations, and meetings to understand business needs and translate them into ServiceNow solutions.
• Provide support post-implementation, including identifying opportunities for process improvements and optimization.

Necessary Qualification/ Technical Skills:

• 5 to 6 years of hands-on experience in ServiceNow implementation, customization, and support in an enterprise environment.
• Strong expertise in ServiceNow ITSM, ITOM, CSM, and SecOps modules.
• Hands-on experience with ServiceNow configuration, scripting (JavaScript, Glide API), and Service Portal development.
• Experience with ServiceNow integrations (REST, SOAP, JDBC, etc.).
• Proficiency in ServiceNow reporting, dashboards, and performance analytics.
• Demonstrated ability to lead and deliver end-to-end ServiceNow solutions.
• Excellent problem-solving, troubleshooting, and analytical skills.

Certifications:

• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Implementation Specialist in one or more relevant modules (ITSM, ITOM, CSM, SecOps) is preferred.
• ITIL Foundation certification is desirable.

Soft Skills:

• Strong communication skills, with the ability to work effectively with clients and cross-functional teams.
• Proven experience in client-facing roles and project management.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Leadership experience or ability to mentor junior consultants or developers.

Education:
B.Tech (CS/IT)/ MCA / MBA
About CIEL HR (Payroll Company)
Ciel HR marks the return of HR visionaries to the HR Services industry, powered by technology and analytics. The Founders of Ma Foi, the pioneer of the HR services sector in India, along with some of the finest brains in the HR Services Industry have envisioned and built the firm, CielHR, to deliver the full range of Recruiting services from Executive Search, Recruitment Process Outsourcing and Staffing Permanent as well as Temporary roles through its offices in India and the Middle East.
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Regards
Soumya Rajesh
CIEL HR