Job Description

• Worked on escalated issue of L1 and resolve in timely manner
• To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged inServiceNow
• To provide effective communication for all types of incident and request ensuring that the users are always informed of progress
• To act as thesingle point ofcontact for all IT related incidents logged inServiceNow, delivering high quality support across all key applications, networks and desktops/laptops
• Participates in maintaining licensing information for all corporate desktop applications and operating systems using established process
• Provide support to the service desk team on network and infrastructure issues
• Develop, test and maintain documented systems procedures/work instructions train end users
• Hands on experience in SQL.
• Sounds knowledge of bug tracking tools such as IRA, Bugzilla.

Skills Required