Job Description

Job Summary:

We are looking for an experienced

ServiceNow Developer

with a strong background in designing, developing, and implementing enterprise workflows within the

Pharmaceutical or Life Sciences sector

. The ideal candidate should have 6-10 years of hands-on experience in ServiceNow development, preferably in

GxP-regulated

environments. You will work closely with IT, Quality, Compliance, and Business teams to ensure that ServiceNow solutions meet the rigorous demands of pharma operations..

Key Responsibilities:

Design and develop customized applications on the

ServiceNow platform

including workflows, UI actions, UI policies, business rules, client scripts, and data imports. Implement and manage

ITSM modules

such as Incident, Problem, Change, Request, and CMDB. Work on

ServiceNow modules

such as ITOM, ITBM, HRSD, SecOps, GRC, or CSM depending on business requirements. Develop and configure

ServiceNow Integrations

(REST, SOAP, MID Servers) with external systems. Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions. Participate in

Agile/Scrum ceremonies

and contribute to sprint planning, retrospectives, and demos. Ensure adherence to coding standards, change management, and release processes. Support platform upgrades, patching, and performance tuning. Mentor junior developers and conduct code reviews for quality assurance. Ensure the platform follows

best practices for security, performance, and scalability

.

Required Skills:

Strong knowledge of

JavaScript

,

Glide API

,

REST/SOAP Web Services

,

HTML/CSS

. Experience with

Flow Designer

,

Service Portal

,

Scoped Applications

, and

Custom Tables

. Good understanding of

CMDB design

,

Discovery

, and

Event Management

(if applicable). Proven experience in implementing and maintaining

custom integrations

. Experience with

ServiceNow upgrade cycles

, patching, and troubleshooting. Familiarity with

ATF (Automated Test Framework)

,

Performance Analytics

, and

Virtual Agent

is a plus. ServiceNow Certifications such as

Certified System Administrator (CSA)

,

Certified Application Developer (CAD)

, or module-specific certifications (e.g., ITSM, ITOM) are highly preferred.

Soft Skills:

Strong communication and documentation skills. Ability to lead small technical teams or guide junior developers. Problem-solving mindset with a proactive attitude. Comfortable working in a

fast-paced, dynamic environment

with cross-functional teams.

Preferred:

Exposure to ServiceNow

Architectural design

or

Technical Lead

roles. Experience in working with

global delivery models

. Experience with

DevOps pipelines

for ServiceNow (CI/CD).

Qualifications & Experience:

Bachelor's or master's degree in computer science, Information Technology, or a related field. * 6-10 years of ServiceNow development experience across multiple modules.