Job Description

Job Title:

ServiceNow Architect

Work Mode:

Remote

Shift Requirement:

Flexible to work in both UK & US shifts

Experience:

8+ years (with minimum 3+ years in an Architect role)

Certification:

ServiceNow Certified Technical Architect (CTA) or Implementation Specialist - Mandatory

Communication:

Strong communication & stakeholder management skills required

About the Role

We are looking for an experienced

ServiceNow Architect

to provide technical leadership, solution design, and strategic direction for ServiceNow implementations. The ideal candidate will have strong expertise across ITSM, ITOM, ITAM, SecOps, and emerging ServiceNow capabilities, with a proven ability to translate business requirements into scalable and optimized ServiceNow solutions.

Key Responsibilities

Solution Architecture & Design

Lead the overall architecture, design, and roadmap for ServiceNow implementations. Define best practices, technical standards, and governance models for the platform. Translate business requirements into scalable, secure, and sustainable ServiceNow solutions. Design integrations between ServiceNow and other enterprise systems.

Technical Leadership & Delivery

Oversee development and ensure adherence to coding, performance, and security standards. Provide guidance on complex customization, scripting, and integration challenges. Support upgrade planning, adoption of new features, and platform optimization. Ensure alignment of ServiceNow solutions with enterprise architecture standards.

Collaboration & Stakeholder Management

Work with business stakeholders, project managers, and process owners to define requirements. Act as a trusted advisor to executives and senior leadership on ServiceNow capabilities. Drive workshops and design sessions to align technology solutions with business needs. Present architectural recommendations and roadmaps to leadership and clients.

Governance & Quality Assurance

Define architectural frameworks, data models, and integration strategies. Establish development and release management guidelines. Conduct design reviews, code reviews, and performance evaluations. Ensure compliance with ITIL processes and organizational policies.

Leadership & Mentoring

Mentor ServiceNow developers, administrators, and junior architects. Provide training, knowledge sharing, and technical enablement across teams. Foster a culture of innovation, scalability, and continuous improvement.

Requirements

Bachelor's or Master's degree in Computer Science, IT, or related field.

ServiceNow Certified Technical Architect (CTA) - Mandatory.

Additional certifications in ITSM, ITOM, ITAM, or SecOps modules - Highly desirable. 8+ years of overall ServiceNow experience with at least 3+ years in an architect role. Strong hands-on expertise in ServiceNow platform capabilities, scripting, workflows, and integrations. Proven experience in enterprise-scale ServiceNow solution design and implementation. Strong knowledge of ITIL processes, enterprise architecture, and security standards. Excellent communication, stakeholder engagement, and leadership skills. Ability to manage multiple projects in a fast-paced, global environment. Flexible to work in both

UK & US shifts

.
Send CV to thasleema@qcentro.com

Job Type: Permanent