Job Description

Position/Title: Service Now Analyst
Years of Experience: 7 to 10 Years
Duration: 6 months Project
Work Location: Mumbai
Notice Period: Immediate joiners
Employment Type: Contract (Ciel HR Payroll)
JOB DISCRIPTION
The Service Account Analyst will be responsible for researching and identifying the owners of various service accounts within the organization. This role requires a unique blend of analytical skills, problem-solving abilities, and technical expertise.
Key Responsibilities:

• Service Account Ownership Identification: Research and identify the probable owners of service accounts using a list provided by the organization. This will involve searching various organizational systems for clues about account ownership.
• Data Analysis and Reporting: Analyze data related to service accounts and create comprehensive reports detailing your findings.
• Communication: Effectively communicate your findings both verbally and in writing to various stakeholders within the organization.
• Automation of Tasks: Develop, maintain, and improve Python scripts to automate the task of identifying service account ownership. This will involve writing clean, efficient, and maintainable code.
• Tool Management: Use various tools such as Remedy, ServiceNow, Jira, Confluence, SharePoint, and Excel to aid in your research and reporting duties.

Required Skills and Experience:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience with ticketing systems such as Remedy and ServiceNow.
• Familiarity with project/collaboration apps such as Jira, Confluence, SharePoint.
• Proficiency in Python scripting for automation tasks.
• Experience in maintaining and improving existing scripts.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Basic knowledge of SQL for querying databases.
• Knowledge of Windows and basic networking concepts.
• Knowledge of identity and access management (IAM) concepts.
• Familiarity with data privacy and compliance regulations.
• Detail-oriented with the ability to work independently and as part of a team.
• Strong organizational and time management skills.

About Client:
Our Client is a leading provider of healthcare technology services, solutions and platforms, with strong presence in the payer, provider, medical technology and life sciences markets. Serving more than 130 healthcare organizations worldwide, They plays a deep and meaningful role in powering the future of healthcare worldwide. As a strategic partner to some of the worlds largest healthcare organizations, we play a deep and meaningful role in accelerating digital innovation, driving sustainable value and helping improve outcomes across the healthcare ecosystem. With our deep healthcare domain knowledge and next-generation technology focus, we are well positioned to build digital capabilities and specialized platforms, enabling healthcare organizations reinvent themselves to stay aligned to changing industry needs and make a meaningful impact to patients.
Why should you apply?
A challenging role that will help fast-track your learning curve.
A flexible environment that allows you to work and independently.
Work in a fast-paced consulting organization.
Get an opportunity to work with the core development team and enhance your technical skills.
About CIEL HR:
CIEL HR marks the return of HR visionaries to the HR Services industry, powered by technology and analytics. The Founders of Ma Foi, the pioneer of the HR services sector in India, along with some of the finest brains in the HR Services Industry have envisioned and built the firm, CIEL HR, to deliver the full range of Recruiting services from Executive Search, Recruitment Process Outsourcing and Staffing Permanent as well as Temporary roles through its offices in India and Middle East.
Advanced data sciences and analytics have been applied by the in-house technology team to build a unique IT system for CIEL HR that helps us find the most suitable candidates in the shortest possible time.
Website:
If you think this role is aligned with your career, kindly write me an email along with your updated CV at vanshika.sharma@cielhr.com