Job Description

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Customer Feedback

o Collects customer feedback

o Plans corrective action with CRM

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Customer Complaint Management

o One point of contact for customer complaints by receiving customer complaints

o Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)

o Ensure resolution of customer complaints

o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction

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Lost Case Analysis

o Call lost customers - open enquiries for last 3 months

o Understand reason for closure

o Frame action plan with Sales Manager, Delivery Manager and Store Head

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Others

o Updation of email IDs from email bounce

o Cancellation analysis- once in a month on the complete cancellation data for the month

Job Types: Full-time, Permanent

Pay: From ?12,000.00 per month

Work Location: In person