low company defined standard and procedures while answering calls and delivery messages
Follow up customers for service initiation, offer appointments for service
Maintain & communicate service appointments for the next day, to relevant role-holders
Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time
Pitch VAS to customers over the phone
Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue
Analyze the lost cases of workshop and prepare action plan with CRM, GM service
Update details of lost customers in DMS in case of incorrect contact details
Female candidates only
Job Type: Full-time
Pay: ?10,693.85 - ?25,475.05 per month
Work Location: In person
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